We accept returns of eligible items requested within 15 days of delivery.
To be eligible for a return, the item must be unused, unopened, in its original packaging, and with any safety seal intact. Proof of purchase is required.
To request a return, please contact us at care@sambatree.com. If your return is eligible, we will provide return instructions and the appropriate return address. Items sent back without prior authorization will not be accepted.
Non-Returnable Items
For safety, sanitation, and product integrity reasons, we do not accept returns on:
- supplements
- coffee
- tea
- nutritional powders
- other ingestible products
- opened body-care products
- items with broken safety seals
- sale items
- gift cards
- personalized or custom items
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us at care@sambatree.com within 7 days of delivery if your item is damaged, defective, or incorrect. We will review the issue and, where appropriate, provide a replacement, store credit, or refund.
Exchanges
We do not process direct exchanges. If you would like a different item, please contact us at care@sambatree.com. If your original item is eligible for return, we will provide return instructions. Once the return is approved and processed, you may place a new order separately.