Most orders ship from Arizona. If you are located on the East Coast, your package may be in transit for approximately 5–7 business days with USPS or UPS after it leaves our facility. Transit times are estimates and may vary by destination, carrier, weather, and other circumstances outside our control.
TRACKING EMAILS
Once your order ships, you will receive a shipping confirmation email with tracking information, when available. Please check your spam, junk, promotions, or other secondary email folders if you do not see the tracking email in your primary inbox.
Please allow up to 48 hours for tracking information to update after the carrier receives your package.
DIGITAL ITEMS
Digital products are delivered immediately after checkout. After completing your purchase, you will be directed to a digital download page and may also receive access instructions by email. This does not apply to courses, programs, or other digital products scheduled for a future start date.
NEW PRODUCT RELEASES
Due to higher order volume during new product releases, promotions, and special events, please allow up to 7 business days for order processing before shipment.
OTHER ITEMS
All other in-stock items are typically processed and shipped within 3–5 business days. Your order may ship sooner.
BULK BUYS AND IMMUNITY SHIELD BOXES
Please allow 5–7 business days for processing before shipment.
BACKORDERED ITEMS
If an item in your order is backordered, available items may ship first. Backordered items may be shipped separately once they become available. You will receive shipment confirmation and tracking information for each package, when available.
SHIPPING TIMES
Processing times are separate from carrier transit times. Estimated delivery times begin after your order has been processed and transferred to the shipping carrier. Delivery dates are estimates and are not guaranteed.
SHIPPING CONFIRMATION AND TRACKING
When your order ships, you will receive a shipping confirmation email with tracking information, when available. Please allow up to 48 hours for tracking information to update after the carrier receives your package.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you need to correct an address. We cannot guarantee that changes can be made after an order has entered the final stages of processing or has shipped.
LOST OR MISSING PACKAGES
If your tracking information shows that your package is delayed, missing, or has not been delivered within a reasonable period, please contact us at care@sambatree.com. We may ask you to contact the shipping carrier or assist with opening a carrier investigation. Claims and resolutions are subject to the carrier’s investigation and applicable policies.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the shipping carrier. Please allow 1–2 business days, as some carriers may mark packages as delivered shortly before final delivery. If the package still cannot be located, contact us at care@sambatree.com.
DAMAGED PACKAGES OR ITEMS
If your order arrives damaged, please contact us within 7 days of delivery at care@sambatree.com. Include your order number and clear photos of the damaged item, packaging, and shipping label. Please keep all packaging materials until your claim has been reviewed. We will determine the appropriate resolution based on the circumstances.
REFUSED OR UNDELIVERABLE PACKAGES
Packages returned to us because of an incorrect or incomplete address, refusal of delivery, or repeated failed delivery attempts may be subject to additional shipping charges for reshipment. Original shipping charges are non-refundable.
MULTIPLE SHIPMENTS
Orders containing multiple items may arrive in separate packages and on different dates. You will receive tracking information for each shipment, when available.
INTERNATIONAL SHIPPING
For international orders, customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges unless otherwise stated at checkout. Customs processing may delay delivery.
SHIPPING DELAYS
We are not responsible for delays caused by carriers, severe weather, natural disasters, customs processing, labor disruptions, or other circumstances outside our reasonable control. We will, however, make reasonable efforts to assist with shipping-related issues.